Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("Policy") defines the rules and standards for using the TravelBed platform ("TravelBed", "we", "us", or "our").

TravelBed is designed to empower accommodation providers ("Hosts") to manage their own bookings, policies, and guest relationships. To maintain a high-quality ecosystem, all users must adhere to this Policy.

By using TravelBed, you agree to comply with these rules.

2. Who This Applies To

This Policy applies to:

• Hosts using TravelBed to manage listings and bookings
• Guests interacting with TravelBed-powered booking systems
• Any user accessing TravelBed services, APIs, or infrastructure

3. Core Principles

TravelBed is built on:

• Host responsibility — Hosts are accountable for their listings, policies, and guest experience
• Transparency — Listings and terms must be accurate and clear
• Legality — All use must comply with applicable laws and regulations
• Respect — No abusive, deceptive, or harmful behaviour

4. Prohibited Uses

You may not use TravelBed to:

4.1 Illegal Activities

• Violate any applicable laws or regulations
• Facilitate fraud, money laundering, or illegal transactions
• List properties that you do not have legal rights to let

4.2 Misrepresentation

• Provide false or misleading property descriptions, pricing, or availability
• Misrepresent ownership, location, or amenities
• Use fake reviews or manipulate guest feedback

4.3 Harmful or Unsafe Listings

• List properties that are unsafe, hazardous, or unfit for habitation
• Fail to disclose known risks (e.g. structural issues, safety hazards)

4.4 Abuse of the Platform

• Attempt to disrupt, damage, or gain unauthorised access to TravelBed systems
• Use bots, scraping tools, or automated systems without permission
• Interfere with other users' use of the platform

4.5 Payment Abuse

• Circumvent or manipulate payment systems provided by TravelBed
• Engage in chargeback abuse or fraudulent transactions

4.6 Inappropriate Content

Upload or distribute content that is:

• Offensive, abusive, or discriminatory
• Pornographic or illegal
• Infringing on intellectual property rights

5. Host Responsibilities

Hosts using TravelBed must:

• Ensure all listing information is accurate and up to date
• Clearly define pricing, cancellation policies, and house rules
• Comply with local regulations, including licensing and tax requirements
• Maintain properties to a safe and habitable standard
• Handle guest relationships professionally and responsibly

TravelBed does not act as the merchant of record for Hosts unless explicitly stated.

6. Guest Responsibilities

Guests must:

• Provide accurate booking information
• Respect Host property, rules, and terms
• Use TravelBed systems in good faith

7. Enforcement

TravelBed may take action if this Policy is violated, including:

• Suspending or terminating accounts
• Removing listings or content
• Restricting access to platform features
• Reporting illegal activity to relevant authorities

We reserve the right to act at our sole discretion to protect the platform and its users.

8. Reporting Violations

If you believe this Policy has been violated, contact:

[email protected]

Include as much detail as possible to help us investigate.

9. Changes to This Policy

We may update this Policy from time to time. Continued use of TravelBed constitutes acceptance of the updated Policy.

10. Contact

For questions about this Policy:

[email protected]

11. Final Note

TravelBed is designed for professional, responsible Hosts. If you are not willing to take ownership of your listings, policies, and guest experience, this platform is not for you.